Help — replies within one working day
Client care
Size guide
Body measurements in centimetres. Everything is cut oversized — if between sizes, take the smaller.
Shipping
Express
48h
Free worldwide. Tracked, signed for.
Duties
Included
No surprise fees at the door.
Atelier pickup
Same day
Collect from Florence after 14:00.
Returns
01
Request within 30 days
Use the link in your order email. Keep the edition tag attached.
02
Free collection
A courier collects from your door in the original box.
03
Refund in 5 days
Once checked in Florence, refunded to the original payment.
Care & repair
Every Vellum piece is repaired free for its lifetime. Send it back to Florence with the edition number from inside the collar and we will return it within three weeks.
— Air between wears. Brush with the grain.
— Dry clean wool twice a season at most.
— Store coats on wide shoulders, never folded.
— Bonded seams: no iron, no steam on the tape.
FAQ
Will a sold-out piece come back?
−
No. Each style is cut once from a single run of cloth. When it sells out it goes to the archive.
What does the edition number mean?
+
Can I hold a size before a drop?
+
Do you ship worldwide?
+
Is repair really free?
+
Contact
Atelier
Via dei Serragli 41
50124 Florence, Italy
Hours
Tue – Sat, 10:00 – 18:00 CET